Chat Call Center Agent (CSR)
1 Year or less Experience PHP 12,000 per month
East GateEstablished in 2017 | 51-200 employees
BG Olivar Building, Iloilo City, Iloilo
Is currently looking for:
CHAT CALL CENTER AGENT (CSR)
- To resolve customer complaints via chat or other chat media.
- Greet customers warmly and ascertain problem or reason for calling.
- Answer questions and suggest solutions in relation to products and services
- Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
- Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Good English Communication and Interaction Skills.
- Service Orientation - Proactively look for ways to help people. Ability to be polite, have confidence and use diplomacy in difficult situations.
- Able to set priorities and multi-task.
- 12K salary base
- Paid vacation and sick leave
- A vibrant workplace with free overflowing coffee and snacks.