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Chat Call Center Agent (CSR)

1 Year or less Experience PHP 12,000 per month

East Gate

Established in 2017 | 51-200 employees
BG Olivar Building, Iloilo City, Iloilo
Total vacancies for this job title : 2
Posted on : May 20, 2019
Job ID : 320253

Details

EAST GATE
 
Is currently looking for:
 
CHAT CALL CENTER AGENT (CSR)
 
Job Responsibilities:
  • To resolve customer complaints via chat or other chat media.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Answer questions and suggest solutions in relation to products and services
Job Qualifications:
  • Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
  • Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Good English Communication and Interaction Skills.
  • Service Orientation - Proactively look for ways to help people. Ability to be polite, have confidence and use diplomacy in difficult situations.
  • Able to set priorities and multi-task.
We offer:
  • 12K salary base
  • HMO
  • Paid vacation and sick leave
  • A vibrant workplace with free overflowing coffee and snacks.

   

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