Technical Support Representative
No Experience High School graduates are welcome
TWS HR Solutions, Inc.With business certificates
JSD Bldg., No.88 Aquino Avenue, Mandurriao, Iloilo City, Iloilo
WHY GO THROUGH TWS HR SOLUTIONS INC. INSTEAD OF APPLYING DIRECTLY IN A CALL CENTER?
Have you tried applying for a job in a call centre only to find out after long hours of waiting that you're not qualified? Or that the position you wanted is not available? Have you tried going from one call centre to another, spending at least a day in each of them only to fail multiple times in final interviews?
We at TWS HR Solutions Inc. know the current openings. We know the qualifications needed. We know where you'll be needed. We know where you'll be wanted.
WHAT CAN TWS HR SOLUTIONS INC. DO FOR ME?
TWS HR Solutions Inc. will help you sort out which call centre company and account will most likely hire you given your qualifications.
- WE HELP MAKE YOUR JOB HUNTING MORE EFFICIENT.
- WE HELP PREP YOU UP FOR SCREENINGS AND INTERVIEWS.
- WE ASSIST YOU THROUGH YOUR INTERVIEWS AND JOB OFFERS.
IS TWS HR SOLUTIONS INC. A BPO COMPANY?
TWS HR Solutions Inc. is an executive recruitment hub for our multiple multi-national BPO partners in ILOILO City.
IS TWS HR SOLUTIONS INC. A MANPOWER AGENCY?
TWS HR Solutions Inc. is NOT A MANPOWER AGENCY. All hires are direct hires by our partners.
WILL TWS HR SOLUTIONS INC. CHARGE ME FOR ASSISTING ME IN MY JOB HUNTING?
TWS HR Solutions Inc. WILL NOT CHARGE APPLICANTS. We are an executive recruitment hub for our partner companies.
We are hiring for:
TECHNICAL SUPPORT REPRESENTATIVE JOBS FOR NEW GRADUATES!
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Candidate must possess at least a High School Diploma. Preferably reached up to 2nd yr college level or finished college to qualify for most of the accounts and sites listed.
- Preferably with college educational background in courses related to technology (but not required).
- Candidate should have a natural interest in computers, internet and technology in general.
- No previous work experience required. Those with previous work experience will be given a higher salary within the range.
- Excellent English communications skills (oral and written) are required.